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What you'll do
- Communicate service needs to chefs and stewards throughout functions.
- Total charges for group functions, and prepare and present checks to group contacts for payment.
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table.
- Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
- Check in with guests to ensure satisfaction. Set tables according to type of event and service standards.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Ensure courses are cleared and tables are properly crumbed.
- Respond to and try to fulfill any special banquet event arrangements.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Bus tables by removing and separating tableware, plateware, glassware, and flatware.
What we’re looking for
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Experience
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Minimum of 1–2 years of experience in banquet, catering, or food & beverage service, preferably in a hotel or event setting.
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Previous experience as a senior server, team leader, or similar role is an advantage.
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Skills & Competencies
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Solid understanding of banquet setup, service styles (buffet, plated, receptions), and event breakdown.
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Ability to lead by example and guide servers during events under the direction of the Banquet Supervisor or Manager.
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Strong communication skills to coordinate with colleagues, kitchen staff, and supervisors.
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Attention to detail to ensure setups and service meet hotel standards.
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Guest-focused mindset with the ability to respond quickly and professionally to requests.
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Basic knowledge of food safety and hygiene practices.
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Personal Qualities
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Professional, friendly, and approachable demeanor.
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Team player with a hands-on attitude.
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Calm under pressure, with the ability to stay organized during busy events.
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Reliable, punctual, and flexible with scheduling.
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Other Requirements
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Availability to work evenings, weekends, and holidays as required by event schedules.
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Physical ability to stand for long periods and assist with setups and breakdowns.
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Fluent in English; additional languages are a plus.
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