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Recreation Manager

Willemstad, Curaçao
Other details
Address
John F. Kennedy Blvd 3, Willemstad
Match criteria
  • Full-time

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What you'll do

  • Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Monitors quality, standards and meets the expectations of the customers daily.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Schedules events, programs, and activities, as well as the work of others.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Maintain the relationship management of outside vendors including water sports and scuba.
  • Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Manages group activities including sand painting, bon fires, and team building events.
  • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
  • Investigates reports and follows-up on guest incidents.
  • Ensures corrective measures are implemented to prevent a reoccurrence.
  • Oversees retail product research, product selection and purchasing, product display.
  • Manages supply inventories and purchasing control, including uniforms.
  • Monitors the Spa & Recreation’s actual and projected sales to ensure revenue goals are met or exceeded.
  • Selects vendors for Spa & Recreation retail operations and managing contract agreements.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Oversees all Human Resources activities in the Recreation Department.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
  • Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Education & Experience

  • Bachelor’s degree in sports management / hotel management / events and recreation management / hotel management
  • Minimum of 3 years of experience required recreation/health club operations or related professional area
  • Experience in a large-scale resort is an advantage.
  • Hands-on mentality and approach
  • Must have excellent communication skills (in English, Spanish, Dutch and/or Papiamentu is a plus)
  • Must have entrepreneurial mentality.
  • Strong leadership, communication, and interpersonal skills
  • Strong Guest Service orientation.
  • Excellent organizational skills.
  • Outgoing and dynamic!

Location

Willemstad, Curaçao

Publication date

29.05.2024

Contact person

Sargo Ribeiro

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