Job Profile
Level: Management
Department: Front Office
Reports to: Front Office Manager / Director of Rooms
Employment Type: Full Time
About Curaçao Marriott Beach Resort
Set on six oceanfront acres along the sunny shores of Piscadera Bay, Curaçao Marriott Beach Resort blends authentic Dutch-Caribbean vibrancy with Wonderful Hospitality. Every detail of our guest experience, from the first impression of our open-air Great Room to the local flavors on our menus and genuine Curaçaoan recreation schedule, is designed to turn moments into memories.
As part of the Marriott family, we help our associates begin a rewarding journey, belong to a diverse and inclusive team, and become the best version of themselves. With a culture rooted in care, warmth, and shared purpose, Curaçao Marriott Beach Resort is more than a place to work: it’s a place to grow, connect, and make an impact.
Position Summary
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations, ensuring exceptional guest service, operational efficiency, and adherence to Marriott brand standards. This role provides leadership and guidance to the Front Desk and related front office teams while assisting with guest satisfaction, team development, and smooth hotel operations.
Qualifications
- Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or related field preferred.
- Minimum 2–3 years of Front Office experience, with supervisory or leadership experience in a luxury hotel or resort environment.
- Strong knowledge of Front Office operations, guest relations, and hotel systems.
- Experience with Marriott systems and standards is an advantage.
- Excellent leadership, communication, and organizational skills.
- Strong problem-solving abilities and ability to make decisions under pressure.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong financial awareness and understanding of front office procedures.
- Flexible schedule, including evenings, weekends, holidays, and high-occupancy periods.
- Excellent command of English; Dutch, Spanish, and/or Papiamentu is highly preferred.
- Professional appearance and strong commitment to hospitality excellence.
Key Responsibilities
- Assist in managing daily Front Office operations, including Front Desk, Guest Services, Concierge, and Bell Services.
- Lead, coach, and motivate front office associates to deliver exceptional guest experiences.
- Ensure all guest interactions reflect Marriott service standards and a high level of hospitality.
- Support the Front Office Manager with scheduling, staffing, training, and performance management.
- Conduct daily briefings and communicate important operational updates to the team.
- Monitor guest arrivals, departures, VIP guests, special requests, and operational priorities.
- Handle guest concerns, complaints, and service recovery situations professionally and efficiently.
- Ensure accurate check-in and check-out procedures while maintaining compliance with hotel policies.
- Monitor room availability, occupancy levels, and coordination with Housekeeping and Reservations teams.
- Assist with financial procedures, including cash handling, billing accuracy, deposits, and credit procedures.
- Review guest feedback and identify opportunities for service improvements.
- Support loyalty program recognition and enhance guest engagement experiences.
- Ensure proper use of hotel systems, including Property Management System (PMS) and other operational tools.
- Assist in training new associates and promoting continuous learning within the department.
- Maintain knowledge of hotel facilities, services, local attractions, and resort offerings.
- Support emergency procedures and ensure guest safety protocols are followed.
Why Join Us?
At Curaçao Marriott Beach Resort, a career is more than a job, it’s an opportunity to deliver wonderful hospitality to our guests. Team members are empowered to grow professionally, collaborate across departments, and make a real impact on guest experiences. With a focus on excellence, teamwork, and personal development, the resort offers a supportive environment where talent is recognized and success is celebrated. Join us and be part of a team that brings memorable moments to life every day.