Job Profile
Level: Line Staff
Department: Front Office
Reports To: Front Office Manager / Assistant Front Office Manager
About Curaçao Marriott Beach Resort
Set on six oceanfront acres along the sunny shores of Piscadera Bay, Curaçao Marriott Beach Resort blends authentic Dutch-Caribbean vibrancy with Wonderful Hospitality. Every detail of our guest experience, from the first impression of our open-air Great Room to the local flavors on our menus and genuine Curaçaoan recreation schedule, is designed to turn moments into memories.
As part of the Marriott family, we help our associates begin a rewarding journey, belong to a diverse and inclusive team, and become the best version of themselves. With a culture rooted in care, warmth, and shared purpose, Curaçao Marriott Beach Resort is more than a place to work: it’s a place to grow, connect, and make an impact.
Position Summary
The Front Office Agent is responsible for providing warm, efficient, and professional service to guests throughout their stay. This position handles check-ins, check-outs, guest inquiries, payments, and requests while ensuring a smooth and personalized guest experience. The Front Office Agent serves as a key representative of the hotel and consistently upholds Marriott's service standards.
Qualifications
- Previous experience in Front Office, Guest Services, or a similar hospitality position is preferred.
- Hospitality education or relevant training is an advantage.
- Excellent communication and interpersonal skills.
- Friendly, professional, and guest-focused personality.
- Strong customer-service and problem-solving skills.
- Good organizational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic knowledge of hotel systems; experience with Opera PMS is an advantage.
- Good numerical and cash-handling skills.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Flexible availability, including evenings, weekends, and holidays.
- Fluent in English; Dutch, Spanish, and/or Papiamentu is an advantage.
Key Responsibilities
- Welcome and assist guests upon arrival in a warm and professional manner.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Verify guest information, reservations, identification, and payment details.
- Provide information about hotel facilities, services, amenities, and local attractions.
- Respond to guest questions, requests, and concerns promptly and professionally.
- Handle cash, credit card transactions, and other payment-related duties accurately.
- Maintain accurate guest accounts and ensure charges are posted correctly.
- Coordinate with Housekeeping, Reservations, F&B, Engineering, and other departments to fulfill guest requests.
- Assist with room assignments and special guest arrangements.
- Handle guest complaints and provide appropriate service recovery within established guidelines.
- Maintain accurate records and ensure all Front Office documentation is completed.
- Protect guest privacy and confidentiality at all times.
- Promote hotel facilities, services, and loyalty programs when appropriate.
- Assist with other Front Office duties as assigned by the supervisor or manager.
- Follow Marriott standards, policies, procedures, and safety guidelines at all times.
Why Join Us?
At Curaçao Marriott Beach Resort, a career is more than a job, it’s an opportunity to deliver wonderful hospitality to our guests. Team members are empowered to grow professionally, collaborate across departments, and make a real impact on guest experiences. With a focus on excellence, teamwork, and personal development, the resort offers a supportive environment where talent is recognized and success is celebrated. Join us and be part of a team that brings memorable moments to life every day.