IT Support Technician

General tasks and responsibilities

• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Protect the privacy and security of guests and coworkers.
• Very detailed oriented and experienced performing high volume cash counts.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Address guests' service needs in a professional, positive, and timely manner.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones and emails using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Ensure that coworkers understand their tasks.
• Listen and respond appropriately to the concerns of other employees.
• Follow internal/Marriott training as required for brand standard audit.

Specific tasks and responsibilities

• Identify problems and repair printers’ copiers and scanners.
• Diagnose software and hardware problems.
• Repair and upgrade different types of computers (software and hardware).
• Tracks prioritization and documents follow-up of requests using an IT support request system or IT ticketing system.
• Install and configure new computers and other IT equipment.
• Keep track of IT supplies and equipment e.g., cables and adapters.
• Assists with testing of new release of software vendor modifications upgrades and patches, if necessary.
• Assists with resolving issues of operations by submitting tickets to BlueAlly or GuestTek that can help resolve or direct how to resolve the issue reported.
• Assists with resolving issues with internet/tv/telephone and other hardware/software related issues in guest rooms and/or public areas in the hotel.
• Be available 24/7 in case of any IT application/tv/internet issues reported that need to be resolved either remotely or on location (if necessary and requested by IT manager) for operations to continue.

• Bachelor’s degree in IT, or related field is preferred.
• Minimum of 2 years of related work experience.
• Strong knowledge of Windows and Microsoft Office environments; experience with network, hardware, and system support is a plus.
• Hands-on mentality with a proactive and solution-oriented mindset.
• Ability to troubleshoot and resolve technical issues independently and efficiently.
• Exceptional communication and interpersonal skills; fluent in English (Dutch, Spanish or Papiamentu is a plus).
• Ability to maintain professionalism and discretion when handling confidential information.
• Flexible availability, including weekends or after-hours, in case of technical emergencies.